Creating customer personas using an empathy map

We’ve looked at one approach to creating customer personas, but now we’re going to take another swing at it from a different angle. Some people find that the more traditional way of creating personas hinders their creativity. If you’re struggling with the process, this might just help. The method we looked at previously was traditional,…

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Article length; don’t panic!

It’s hard enough writing for your business, but then you research and find so much conflicting advice — especially around article length — that you end up overwhelmed and in a spin. So, what do you do? The reality is that an article only needs to be as long as it needs to be. That…

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Entrepreneurship ideas: an accidental entrepreneur’s journey

She chose not to follow the career path laid out for her and is now reaping the rewards. As she moves into the next phase of her life, she reveals her entrepreneurship ideas. Meeting in a hip bistro in Southwark, Marsha Oza, the 35-year-old British-born daughter of first-generation Indian immigrants, immediately stands out from the…

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